When do I order for Wednesday Pick-up?
Our order deadline for Wednesday pick-up/delivery is at 10AM on Monday. Any orders placed after 10am on Monday will be available for pick-up/delivery the following Wednesday.
How do I cancel or suspend my subscription box?
If you need to cancel your subscription box or skip a week, please let us know before 10am on Monday of the week you would like to skip/cancel. You can reach out to us via email, phone call, or text message.
How do I receive my order?
All orders are available for pick-up or home delivery on Wednesday afternoons.
Orders can be picked up at Central Oregon Locavore (1841 NE 3rd St, Bend, OR 97701) from 12-6pm on Wednesdays.
We also have the option of home delivery. This service comes with an $8 fee for a one-time delivery or $7 for recurring deliveries.
What happens if I forget to pick up my order?
All orders not picked up on Wednesday are available to be picked up from Locavore on Thursday from 10am-6pm. There is a $5 missed pick-up fee for picking up orders on Thursday. This may be paid with cash or check at time of pick-up
After 6pm on Thursday all food items will be donated. Due to the perishable nature of the products, Ag Connect cannot offer refunds for orders not retrieved.
Is there an easier way to say "Agricultural Connections"?
Yes! We also go by "AC" or "Ag Connect."
Is Agricultural Connections (AC) a CSA?
Ag Connect is not a CSA. Traditional CSAs (Community Supported Agriculture) originate directly from farms; produce is grown on the farm and weekly shares (typically for a late spring through mid-fall season) are harvested from a changing, seasonal selection. CSA members buy into the whole season of the farm’s harvest for a flat price, typically ahead of receiving the first weekly share. The pre-payments give the farmers a way to pay themselves for all the seed and winter and early spring work they’ve already invested to get the farm season going. Some of the Central Oregon CSAs include Fields Farm, Rainshadow Organics & Mahonia Gardens.
By comparison, AC is a direct purchaser from more than a dozen local, organic farms, bringing together a diversity of products to one online shopping place. AC does not require pre-payment; you pay only for what you order each week. If you're going to be out of town or just need a break for a week, you are not required to pay for produce you won’t receive.
What is the Return Policy?
We offer a 100% money-back guarantee if you receive something you are not completely satisfied with. Email us at firstname.lastname@example.org with any concerns or requests. There are no refunds on orders that are not picked up.
Is the quality of the products guaranteed?
We work tirelessly to ensure that our customers are satisfied with every product they receive. Our appeal to you is to keep in mind the nature of the farm-direct, local food and the unpredictable dealings with nature, pests, seasonality, etc. that our farm partners constantly mitigate to produce the best, most fresh food. For example, bunches of kale in the winter are not the same size as bunches of kale in the summer.
If you are at all disappointed, please contact us within two days of picking up/receiving your order -- end of day Friday -- to discuss the situation. We will not hesitate to offer refund when the situation warrants. Due to the perishable nature of most of our products, refunds will not be offered after end of day Friday.
Sometimes the contents of the box I receive are different than what was advertised. What’s up with that?
Our farm partners harvest and deliver produce box items in less than a day of boxes being packed for customer pickup. Due to unforeseen complications with availability, typically weather-related or lower-than-anticipated supply, we must sometimes make last-minute changes to box contents.
Thank you for understanding these nuances of working with small farms! We and the farmers appreciate your patience and understanding!
How is the produce handled?
Produce is harvested and packed on the farms, transported to AC’s warehouse, and handed out all within 48 hours to guarantee freshness. During the winter months, there are a few items, called "cold-storage items" (e.g. Walla Walla onions, winter squash, beets) that are stored according to specific freshness guidelines through the cold months. Orders are packed on Wednesday mornings at Central Oregon Locavore and then disbursed that afternoon to our customers. We encourage making a deposit for our Re-Useable, Insulated bags that maintain the highest quality of freshness. All other orders are bagged into our non-insulated green AC bags or paper grocery bags.
Can produce boxes be customized?
Produce boxes are pre-selected each week and announced on our What’s Fresh page so you can decide if it’s a good fit for you. If you have any specific requests you’d like to make with your box, let us know in the “Special Instructions for Seller” box on the Shopping Cart section of Checkout. We will do our best to honor your requests.
How are goods transported in the summertime?
We encourage making a deposit for our Re-Useable, Insulated bags to maintain the highest quality of freshness, especially during the warmer season. All frozen items are packed with re-useable ice packs and insulated wrapping if necessary. Please return these items to Ag Connections! We transport orders in coolers when necessary.
What are your Group/Business Pickup locations all about and can I host a pickup location at my church, school, town or other central location?
Yes, let's talk more! AC is interested in partnering with organizations to develop new pickup locations. We have a Group Delivery program that qualifies for FREE DELIVERY with combined orders of $150 or more. Please contact us at email@example.com to discuss further.
How far are AC's partner farms/ranches located from Bend?
Our primary farm partners are located within approximately 125 miles of Bend, as the crow flies. We offer a small selection of non-local, Certified Organic items to enrich your shopping experience with Ag Connect. We notate the origin of these items so you are empowered with the information needed to decide if it’s a proper choice for you.
When are payments due?
We encourage our customers to order online themselves through our beautiful and convenient online Market. However, if you aren’t able to get online and place the order yourself, we are happy to do it for you! Call or email us before 10am Monday to let us know what you’d like!
Are there opportunities to help out at AC?
Sometimes we need help with events or other projects! If you are interested in learning more, contact us at firstname.lastname@example.org .