Is there an easier way to say "Agricultural Connections"?
Yes! We also go by "AC" or "Ag Connect."
Is Agricultural Connections (AC) a CSA?
Ag Connect is not a CSA. Traditional CSAs (Community Supported Agriculture) originate directly from farms; produce is grown on the farm and weekly shares (typically for a late spring through mid-fall season) are harvested from a changing, seasonal selection. CSA members buy into the whole season of the farm’s harvest for a flat price, typically ahead of receiving the first weekly share. The pre-payments give the farmers a way to pay themselves for all the seed and winter and early spring work they’ve already invested to get the farm season going. Some of the Central Oregon CSAs include Fields Farm, Rainshadow Organics & Mahonia Gardens.
By comparison, AC is a direct purchaser from more than a dozen local, organic farms, bringing together a diversity of products to one online shopping place. AC does not require pre-payment; you pay only for what you order each week. If you're going to be out of town or just need a break for a week, you are not required to pay for produce you won’t receive.
What are the pick-up times and locations?
All orders are available for pick-up or home delivery on Wednesday afternoons. Our pick-up options are:
Mother's Juice Cafe Westside (1255 NW Galveston Ave.): 2:30pm - 6pm
Mother's Eastside Kitchen (62090 Dean Swift Rd. Suite 100): 2:30pm - 5:30pm
AC Warehouse (1470 NE 1st St. Suite 150): 2pm - 7pm
We also have the option of home delivery. This service comes with an $8 fee for a one-time delivery or $7 for recurring deliveries.
What happens if I forget to pick up my order?
All orders not picked up on Wednesday are transported back to the AC Warehouse and refrigerated. Your order may be retrieved the following day/Thursday, from 7:30am - 12 noon. A $5.00 handling fee will be requested for picking up orders outside of the scheduled pickup time. The fee covers AC’s time to transport the food back to the warehouse, to keep the food refrigerated, and to coordinate an alternative pickup arrangement. The fee can be paid with cash or check at the time you pick up your order.
You are guaranteed to get your order if you contact Ag Connect by 12pm noon Thursday. After 12p noon Thursday, all food items are donated. Contact us via text, email or phone call. Due to the perishable nature of the products, Ag Connect cannot offer refunds for orders not retrieved.
What is the Return Policy?
We offer a 100% money-back guarantee if you receive something you are not completely satisfied with. Email us at email@example.com with any concerns or requests. There are no refunds on orders that are not picked up.
Is the quality of the products guaranteed?
We work tirelessly to ensure that our customers are satisfied with every product they receive. Our appeal to you is to keep in mind the nature of the farm-direct, local food and the unpredictable dealings with nature, pests, seasonality, etc. that our farm partners constantly mitigate to produce the best, most fresh food. For example, bunches of kale in the winter, are not the same size as bunches of kale in the summer.
If you are at all disappointed, please contact us within two days of picking up/receiving your order -- end of day Friday -- to discuss the situation. We will not hesitate to offer refund when the situation warrants. Due to the perishable nature of most of our products, refunds will not be offered after end of day Friday.
How is the produce handled?
Produce is harvested and packed on the farms, transported to AC’s warehouse, and handed out all within 48 hours to guarantee freshness. During the winter months, there are a few items, called "cold-storage items" (e.g. Walla Walla onions, winter squash, beets) that are stored according to specific freshness guidelines through the cold months. Orders are packed on Wednesday mornings in the AC warehouse and then disbursed that afternoon to our customers. We encourage making a deposit for our Re-Useable, Insulated bags that maintain the highest quality of freshness. All Subscription produce box customers automatically receive two black bags in exchange for a $12.00 deposit. All other orders are bagged into our non-insulated green AC bags.
Can produce boxes be customized?
Produce boxes are pre-selected each week and announced on our What’s Fresh page so you can decide if it’s a good fit for you. If you have any specific requests you’d like to make with your box, let us know in the “Special Instructions for Seller” box on the Shopping Cart section of Checkout. We will do our best to honor your requests.
How are goods transported in the summertime?
We encourage making a deposit for our Re-Useable, Insulated bags to maintain the highest quality of freshness, especially during the warmer season. All frozen items are packed with re-useable ice packs and insulated wrapping if necessary. Please return these items to Ag Connections! We transport orders in coolers when necessary.
What are your Group/Business Pickup locations all about and can I host a pickup location at my church, school, town or other central location?
Yes, let's talk more! AC is interested in partnering with organizations to develop new pickup locations. We have a Group Delivery program that qualifies for FREE DELIVERY with combined orders of $100 or more. Please contact us at firstname.lastname@example.org to discuss further.
How far are AC's partner farms/ranches located from Bend?
Our primary farm partners are located within approximately 125 miles of Bend, as the crow flies. We offer a small selection of non-local, Certified Organic items to enrich your shopping experience with Ag Connect. We notate the origin of these items so you are empowered with the information needed to decide if it’s a proper choice for you.
When are payments due?
We encourage our customers to order online themselves through our beautiful and convenient online Market. However, if you aren’t able to get online and place the order yourself, we are happy to do it for you! Call or email us before 10am Monday to let us know what you’d like!
Are there opportunities to help out at AC?
Sometimes we need help with events or other projects! If you are interested in learning more, contact us at email@example.com .